At Sopra, we value your appointments as much as you do. Each visit is an opportunity for us to provide you with exceptional service, and your time is important to us.

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To Change or Cancel Your Appointment: We kindly ask that you notify us of any changes or cancellations at least 24 hours in advance of your scheduled appointment. This allows us to manage our schedule effectively and accommodate other guests who may be on standby.

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Why This Policy Matters: Our cancellation policy is designed to ensure that our team can optimize their schedules while continuing to provide the highest level of service to all clients. By giving us adequate notice, you help us inform standby guests of available openings and keep our talented team members engaged throughout the day.

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Cancellation Fees: If an appointment is canceled or rescheduled with less than 24 hours' notice, a fee of 50% of the canceled service will be charged. This fee helps us cover the time reserved for your appointment and ensures that we can continue to provide quality services to our valued clients.

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Appointment Confirmation: For every appointment booked, we require clients to sign a confirmation form that verifies their appointment date and time and acknowledges understanding of this cancellation policy. This form must be signed prior to your appointment to ensure clarity and commitment.

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We appreciate your understanding and cooperation with our cancellation policy. Your commitment to respecting this policy allows us to maintain a positive and efficient experience for everyone at Sopra. Thank you for being part of our community!